FAQs - General Airport Enquiries

Frequent announcements are made to ensure that passengers are wearing facemask and following COVID protocols.

Frequent sanitization is being carried out across the terminal. In addition, sanitizer dispensers are placed at prominent locations in the terminal.

Please note in case the passenger violates COVID protocols or refuses to wear mask even after repeated warnings,

• Passenger without a facemask will not be permitted to enter the terminal. CISF personnel deployed at the entrance of the Airport will ensure that no one is allowed to enter the Airport without wearing a mask.
• At the airport, he/ she can be fined as per the State Law and he/ she may be handed over to Security Agencies for dealing with the matter as per the applicable law on the subject.
• Before departure- He/ she can be deboarded.
• During the course of the flight such passenger may be treated as “Unruly Passenger” and procedure in respect of handling such unruly passenger shall be followed by the concerned airline.

Passengers are advised to wear facemask properly and continue to wear the mask throughout the journey inside the aircraft.

Yes, there is a Covid-19 (RT-PCR) testing facility available for All the arriving passengers. Passengers arriving with two doses, not required to do RTPCR test. If he arrives with two doses certificate he can directly move out

Valid ID proof such as Aadhar Card and Passport is a must Amount charged for the test is Rs. XXX (as per the rate fixed by the government).

Passengers traveling without RTPCR report, in such case he must have to go through RTPCR test in arrival with 7 days home quarantine RTPCR test charges are 250 Rs.

Yes, there is a Covid-19 (RT-PCR) testing facility available for All Domestic Arriving and Departing Passengers .

Valid ID proof such as Aadhar Card and Passport is a must Amount charged for the test is Rs. XXX (as per the rate fixed by the government).

Payment via cash and digital mode available

arogya Setu app is a tracking app. It is designed to track users that may have the coronavirus infection thereby enabling its registered users to be notified, traced and suitably supported. It also functions as an indicator of whether or not a user has been infected or likely to be infected. It is not mandatory but highly recommended/advisable for everyone including personnel working at the airport and passengers, to have the Aarogya Setu app installed on their mobile before entering the airport premises.

Passengers with Red display on Aarogya Setu app are advised not to travel and to maintain complete isolation to mitigating any possibility of spread of COVID-19.

All international travellers coming from flights originating from United Kingdom, Europe and South Africa with connecting flights have to take a mandatory RT-PCR test on arrival at Guwahati International Airport and can only travel after the confirmation of negative test. They are then requested to follow the state issued guidelines as per the final destination.

All other international travellers coming from flights originating from Europe and the Middle East (other than those in flights originating from Brazil, South Africa and the United Kingdom) have to take mandatory RT-PCR test on arrival at Guwahati International Airport and can take the connecting flight on the basis of the receipt of the test undertaken.

Guwahati International Airport has taken various precautionary measures for the safety of its personnel and passengers to prevent COVID-19 spread including:

Thermal screening of all passengers and staff;

Availability of hand sanitizers at all touch points;

Pre-planned seating arrangements in all areas to ensure social distancing

Regular sanitization of assets at all touch points;

Ensuring strict compliance of social distancing norms by the passengers and staff to minimize direct contact;

Pre-planned seating arrangements in all areas to ensure social distancing

Arrangement for proper disposing of used masks, face shields, gloves and PPEs etc.

There is no need of RTPCR test in healthy individuals undertaking inter state domestic travel .

Please arrive at least 2 hours prior to departure of your domestic flights and 3 hours prior to departure for your international flights.

In the Airport terminal there is an Airport Wi-Fi network that gives you access to the Internet free for 30 minutes. It requires a valid Indian mobile number to access it. You can also buy Wi-Fi network for high speed after your free access is over at a minimal cost of XXXX.

•  Smoking is permitted only in the designated smoking zones located at SHA [Security Hold Area] in the ground and the first floor.

All Terminals are open 24x7.

• If you lose something on board the aircraft, in the terminal or in the airline coaches, then please complete the service form on lost and found page on the website or contact lost & found centre located at the terminal.

• If you find something, you can handover it to the employees at the Lost and Found counter. The counter is located at the arrivals level or at the departure level.

• Presently No FOREX counter available at GAU Airport. However, there are ATMs provided by different banks.

Total 3 ATM available at GAU Airport.

SBI ATM and South Indian bank at city side forecourt area and Canara Bank ATM in check-in hall

Parents of unaccompanied minors need to contact respective airlines for the handover procedure before check in. There is a procedure to be followed for Unaccompanied Minor (UNMR) OR young passenger (YP)

An unaccompanied minor is a child without the presence of a legal guardian. This term is used in immigration law and in airline policies. The specific definition varies from country to country and from airline to airline. Please check with the airline for further information

Yes, there are Baby care rooms available at the Airport equipped with changing facilities and other basic hygiene amenities.

Yes, Airport offers barrier free access for passengers. There are reserved parking slots, ramps & special rest rooms for passengers with special needs. In addition, wheelchairs are available at the departure ramp of the airport. Customer Service Executives at the airport assist and guide you during the journey. For further assistance, you are requested to contact your respective airline or the Airport Terminal Managers.

In most cases it is safe for women, with a normal pregnancy, to travel by air. However, a fitness certificate (certifying that the pregnant lady is fit to travel by Air) is required by the concerned doctor. Women above 32 weeks pregnancy are not allowed to travel by air. For further information please contact your respective airline.

Passengers holding a valid ticket to travel within the next 24 hours can access the visitors lounge at the Terminal. Please note that visitor entry to terminals and lounges may be restricted without prior notice due to security or operational reasons.

No, Duty free shops is not available at LGBI airport, Guwahati.

Medicines in limited quantities which are necessary or appropriate for the passenger during the journey, may be carried. For larger quantities a doctor’s prescription is mandatory. Please get in touch with the respective airline for more information.

Please Note Liquids, Aerosols and Gels of 100 ml quantity only are permissible to be carried on person due to Security reasons

No pharmacy available in Terminal( only medical room facility is available)

Please Email your Feedback to customersupport@adaniairports.com

For more details, please click the link here : http://www.ihpoe.mohfw.gov.in

The drop and pickup zone are available in front of the terminal on the departure as well as arrivals. These can be used to pick up or drop off passengers free of charge. However, there is a charge for parking the vehicle in the parking zone.

No, one has to follow the procedure of UNM or YP prescribed by the policy depending on the airline that person is travelling.

The minimum age for children travelling alone varies between 5 and 16, depending on the airline. Please get in touch with the airline for more information.

There are baby changing facilities on every level of the terminal in the public area and the security area

The minimum age for children travelling alone varies between 5 and 16, depending on the airline. Please get in touch with the airline for more information.

You can take medicines and special food, such as baby food, which you will need during the flight, in your hand luggage. You may have to provide accompanying documentation.